Refund policy

Returns & Refunds

PLACING AN ORDER

WHAT PAYMENT OPTIONS DO I HAVE?

Swedish customers: We offer card payment via Klarna (MasterCard, VISA, American Express) or by Klarna direct bank debit or by Klarna invoice.
International customers: Card Payment with MasterCard, Eurocard or VISA via Payex.

IS IT SAFE TO PAY BY CREDIT CARD?

We use 3D Secure, which makes card payments secure. Krusell cannot see your card information or in any way save it. All our transfers are running with encrypted connection.

ARE THE PRICES INCLUDING VAT?

The prices includes Swedish VAT.

  • Are You living in an EU-country?
    No additional VAT will be charged once the package reaches your destination country.
  • Are You living in a non EU-country?
    You may be charged additional VAT or Sales tax, depending on the laws of the particular country.

WILL YOU SEND ME AN ORDER CONFIRMATION OF MY ORDER?

When we have received your order, we will email an order confirmation to you. Please make sure that you have entered the correct email address.
On the order confirmation you will see all information about the order you have placed.

HOW CAN I CONTACT KRUSELL CUSTOMER SUPPORT?

For questions around your order or general requests, please send an e-mail to support@krusell.se.

 

CANCELLATION/RETURN POLICIES

 CAN I CHANGE OR CANCEL MY ORDER?

Our ambition is to deliver to you as fast as possible. This means that there is only a limited amount of time from the order is received until it’s packed and shipped. If the order has not been packed and shipped we will of course accept your change or cancellation without any questions.

Please contact our Customer Support as quickly as possible with the following information:

  • Order number (visible in the order confirmation)
  • Your requested change or cancellation

IF I’M NOT FULLY SATISFIED WITH THE PRODUCT, MAY I RETURN IT?

Yes, you can. We allow 30 days return right of your item. You must contact customer support before returning your item. To use your return right the received product can’t been used. You have the right to examine and to carefully functionally test the products you have purchased, but product and package needs to be in an unchanged condition.
Please contact our Customer Support as quickly as possible with the following information:

  • Order number (visible in the order confirmation)
  • Your requested change or cancellation

Please note that the return shipping cost is not covered by us. We recommend you to use regular mail. Take a photo of the package together with the receipt and email this to us together with the KRGA number. Any refund will be sent to the original purchaser’s method of payment. We will refund the amount as fast as possible, but since we have third parties processing the transactions, please allow up to 30 days until the money is transferred and received.

WHAT KIND OF WARRANTY IS MY PURCHASE COVERED BY?

Here you can read more about our warranty and how you can claim your warranty.